We are seeking a detail-oriented and proactive Operational Business Analyst to enhance and optimize operational processes and systems within our organization. The ideal candidate will drive improvements in support and testing processes, develop new policies and procedures, and manage data integrity through periodic validation and cleanup exercises. You will work closely with the support, sales, and development teams to scope initiatives, propose enhancements, and ensure customer reporting meets business and client requirements using tools such as QuickSight.

What you'll do:

• Enhancements to existing processes and systems
• Establishment of Support and testing processes
• Working with the support team to propose and drive enhancements
• Development of new policies, processes and procedures to enhance operations
• Costing and scoping of initiatives and projects
• Management of Data – Responsible for periodic data validation and data cleanup exercises. This will include liaising with the Sales and Dev team and customers.
• Management of customer reporting – establishing if the current reporting meets the customers needs, documentation of customer reporting requirements, generation and setting up of reports using QuickSight and reporting cleanup exercises.
• Periodic attestation exercises
• Configuration and set-up of systems operational within the business (e.g. JIRA service desk) based on operational needs.
• Operationalising processes and policies and ensuring that compliance is adhered to.

Your Expertise:

• 2- 3 years Business analysis experience (must have requirements gathering, documentation, process mapping, testing and reporting skills)
• Jira Service Desk Experience

Qualifications:

• Information Systems qualification