We’re seeking a dynamic Senior Business Analyst to join our team and drive innovation in the app and software development space. If you thrive in Agile environments, love collaborating with cross-functional teams, and have a knack for writing crisp user stories that deliver real value — this role is for you. Fleet industry experience? That’s a bonus we’ll gladly take!

What you'll do:

• Requirement Analysis, System Expertise & Solution Design
  • Collaborate with stakeholders to gather, analyze, and document technical requirements.
  • Translate business needs into process flows, technical specifications, epics, features, user stories and tasks.
  • Design scalable solutions aligned with architecture and cybersecurity standards.
  • Become the subject-matter expert (SME) for assigned custom platforms, advising on best practices and limitations.
• Developer Collaboration & Technical Leadership
  • Work shoulder-to-shoulder with developers to clarify requirements, troubleshoot design challenges, and validate implementations.
  • Lead technical sprint ceremonies (e.g., refinement sessions, sprint demos) to ensure alignment with business goals.
  • Document system architecture decisions and contribute to technical wikis (e.g., Azure DevOps)
• Systems Integration
  • Liaise with developers to understand interfaces, data workflows as well as API integrations
  • Conduct gap analysis to identify system improvements or automation opportunities for improved user experience and/or better value.
• Testing, Quality Assurance & Risk Mitigation
  • Define technical test cases (e.g., edge cases, performance thresholds) and validate outputs against business rules.
  • Develop and execute test plans (UAT, SIT) to validate functionality, performance, and security.
  • Troubleshoot and resolve defects, coordinating with cross-functional teams for fixes.
  • Ensure compliance with all IT Governance, regulatory standards (e.g., GDPR, POPIA, etc.)
  • Flag upstream/downstream impacts of system changes (e.g., "This API change will break Report X").
  • Maintain a runbook for system troubleshooting and admin tasks.
• Technical Support & Training
  • Serve as Tier 2/3 support for complex system issues, ensuring minimal downtime.
  • Train end-users and create technical documentation (guides, FAQs, release notes).
• Continuous Improvement
  • Monitor system performance, analyze trends, and recommend upgrades/optimizations.
  • Identify technical debt and advocate for fixes/enhancements.
  • Stay ahead of system upgrades and evaluate new features for business relevance.
  • Stay updated on emerging technologies (e.g., AI, RPA) to drive innovation.

Your Expertise:

• Proven experience, minimum 5 years’ relevant working experience, in application support or business/technical analytics.
• Experience working with third-party service providers and managing SLAs.
• Experience in global or virtual team working.
• Analytical: Agile/Scrum methodologies, Data modeling, process mapping.
• System Mastery: Deep hands-on experience with 1-2 core systems (Fleet, Payment, Loyalty and B2B CRM Systems)
• Developer Collaboration: Comfort with DevOps tools
• Agile Fluency: Proficiency in Azure DevOps, Scrum ceremonies, and backlog grooming.

Qualifications:

• Bachelor’s degree in computer science, Information Technology, Business Administration, or a related field or other equivalent relevant qualification. 

Skills

• Good customer-facing, interpersonal and communications (oral and written) skills.
• Experience and proven record in stakeholder management and problem-solving,
• Able to work across teams and manage relationships with vendors.
• Able to work independently and within a team.
• Able to work in a cross-functional, multi-application, multi-service providers environment.